Menopause and Product FAQs

Have any questions about Kindra? We’ve got answers! Below are some of our most frequently asked questions. 

Our Products

About Kindra Products

Kindra is committed to offering effective non-prescription options that are estrogen-free**. There are many options available for treatment of menopausal symptoms. Estrogen may or may not be the right option for every woman. Talk to your health care professional about what options may be best for you.

The Standard is short for the Corporate Standard of Compassion for Animals, a voluntary pledge that cosmetic, personal care, and/or household product companies based in the US or Canada make to clear animal testing from all stages of product development. A company's ingredient suppliers and/or manufacturers must make the same pledge. The result is a product guaranteed to be 100 percent free of new animal testing. All Leaping Bunny companies must be open to independent audits, and commitments are renewed on an annual basis. You can learn more on our Leaping Bunny FAQ page here.
Yes, transaction value limits apply to purchases made on YourWebsite.com using Installments by Afterpay. 
Afterpay is not available on purchases of gift cards or subscriptions. If you are purchasing gift cards or subscriptions along with Afterpay eligible products, you will need to place two separate orders.
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

Kindra products are marketed in compliance with all appropriate US, Food and Drug Administration (FDA) regulations.

Our vaginal lotion has been clinically and gynaecologically tested, and its ingredients have been evaluated for use on the intimate area by Human Safety and Regulatory professionals.

The ingredients in all Kindra dietary supplements are well-established supplement ingredients. Each of the ingredients and products were assessed by safety experts.

As with other personal care products, KEEP OUT OF REACH OF CHILDREN.

Our products are estrogen free**, and are options for common menopause symptoms. Talk to your health care professional about what options may be best for you.

About our Vaginal Lotion & Applicator

A 'standard' application of Kindra Daily Vaginal Lotion should be between 1-4 pumps per day. The amount you require can change on a seasonal or even daily basis and will depend on your level of dryness. The key is daily use so that you maintain continuous hydration. Our most popular option is for those with a moderate level of dryness, for which we recommend 2-3 pumps per day. For those needing extra moisture, we recommend 3-4 pumps per day; and for intimate skin that is occasionally dry, we recommend 1-2 pumps per day.

1.
Apply the Lotion

Wash your hands and pump desired amount onto a clean, dry finger. 2 to 4 pumps usually does the trick. Super dry or sensitive? Start with 1 pump and build up to 2+ over 7 to 14 days. Explore and feel what works for your body.

2.
Insert Up to One Inch

Insert finger only 1 inch or less into the vaginal opening known as the introitus, if you are experiencing discomfort there.

3.
Apply Outside as Needed

Gently apply the lotion to the external vaginal area known as the vulva. Add extra pumps if needed.

4.
Wash & Reapply as Needed

Wash your hands after each use. Reapply daily or as often as you need.

Some may experience a stinging or burning sensation when applying the product. This is due to skin dryness and should go away rather quickly, especially as the area becomes moisturized with regular use. If continued irritation occurs, first try decreasing the amount of product used, then discontinue and consult your healthcare provider if irritation continues.
Our patented applicator is designed by women with a woman’s body in mind. The design ensures that moisture is applied directly to the area women need relief the most, the introitus, providing immediate relief to a woman’s most sensitive area. It is soft and flexible applicator and made from medical-grade silicone.
The soft and flexible applicator is made from medical-grade silicone.
Insert the applicator tip with vaginal lotion into the vaginal opening to the marked line on the applicator, approximately 1 inch or less into the vaginal opening. Do not insert applicator further than 1 inch into the vagina. DO NOT INSERT THE ENTIRE APPLICATOR INTO THE VAGINA.
The applicator is designed to be reused. Always wash the applicator after use with mild soap and water, then rinse well with water and dry with a towel or air dry. Store in the satin bag that is provided until next use. As long as you properly clean your applicator, you can continue to use it as long as your vaginal lotion lasts – or as long as you'd like. If your applicator becomes cracked, damaged or worn, discard and replace.
The Kindra Daily Vaginal Lotion does not contain any fragrance or flavorants and is non-toxic and safe. Please be aware that the vaginal lotion is intended for application in the intimate area; however, incidental ingestion of a small amount during intimacy is not expected to result in adverse health effects. Our ingredients are clinically tested safe and are gynecologically tested. Please feel free to reach out to our team at hello@ourkindra.com if you need any further assistance!

About our Supplements

The ingredients in all Kindra products are well-established supplement ingredients. Each of the ingredients and products have been assessed by safety experts.
Consult your health provider prior to using these products if you are taking medications, whether prescription or over-the-counter, or other supplements. Some dietary supplements have been found to interact with medications.

The Basics

How to Order

Only when you checkout will you be prompted to create an account. We request your email at checkout so we can send you updates on your order.
No problem! Just click the icon in the top right corner of the site. Type in your email address and click "forgot password". Then you'll be emailed a link to reset your password!
Kindra is currently available online only, via ourkindra.com. If you have difficulty placing an order online, please call Customer Service at 1-973-636-1177 or email us at hello@ourkindra.com.
You can enter your discount code at checkout. Please note, you cannot use more than one discount per order.

Shipping & Returns

We currently only ship within the United States.
Your products will be packed for shipment within two business days of your order. We will notify you with your shipping information once your product has shipped.

First time purchases of each item on ourkindra.com can be returned within 30 days of receipt of delivery for a full refund by contacting customer service.

For returns of any defective, damaged or incorrect item, you’ll be refunded up to the ground shipping postage cost once your return is processed.

Someone Referred Me to Kindra

Use the code you received by putting it into the promo code box at checkout.
Visit our referral page here and generate your unique referral link. Share your link with your network and when someone uses your code on their first purchase you will receive an email with a discount to apply to your next order.

Subscription

Login to your account to change, pause or cancel your subscription. Or, feel free to reach out to us at hello@ourkindra.com.

Afterpay

Afterpay Payment and Installments

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. 

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. 

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay. 

Installments with Afterpay can only be applied to purchases made on ourkindra.com.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. 

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Visit our shipping page for more information by clicking here

Yes, transaction value limits apply to purchases made on YourWebsite.com using Installments by Afterpay. 

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders. 

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.  Click here  for complete terms.

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and charge the remaining amount to your third payment.

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.