Shipping & Returns

Shipping

Your order will ship within 2 business days. Standard shipping transit time is 7-10 business days. We will notify you via email with tracking information when your order ships.

Official Kindra Return Policy

First time purchases on ourkindra.com can be returned within 30 days of receipt of delivery for a full refund by contacting customer service

Please note: Due to the nature of the Aurora Applicator, we cannot accept returns of this item. If you are returning a Kit or Bundle, please discard of the Aurora Applicator and do not include this item in your return shipment to ensure a full refund. Returned shipments that include the Aurora Applicator may prevent full refund processing. Please contact us if you have any questions. Thank you!

For returns of any defective, damaged or incorrect item, you’ll be refunded up to the ground shipping postage cost once your return is processed.

Additional Applicators

If you would like to replace your reusable applicator, please contact us, and we will be happy to send you a new one for a small fee of $12.

Subscriptions

How do I pause, cancel or adjust quantities in my subscription?

You can email us at hello@ourkindra.com.